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The Computer Services Department (CSD) provides information technology (IT) business and technical solutions to meet the business aims and objectives of the Cayman Islands Government within corporate IT standards; to provide distribution centre management.

Subject Matters

  • IT Server & Network Services
  • PC Infrastructure Service & Technical Support
  • IT Security Services
  • Helpdesk
  • IT consulting
  • Website Development and Hosting Services
  • Database Administration
  • Application Development, Support & Upgrades
  • Email and Internet Service Provision
  • Procurement and Distribution Services

The Computer Services Department has 5 functional service areas.

Applications Development & Support

Application Services is responsible for the analysis, design, building and maintenance, procurement of all applications running on government’s central network. Here the staff members perform the services of IT Consulting, Strategic planning, Project Management, Business Process review and redesign, software development and E-Government, Electronic Document Management, Core Financial System Management and software support. They work with clients/users to investigate operational requirements and problems, seeing effective business solutions through improvements in information systems, data management, procedures, organization and equipment. They design large and/or complex programs and program modifications using agreed standards and tools, to achieve a well-engineered result for government.

They direct and have regular interface with users of all grades throughout Government and Authorities whilst carrying out business or systems analysis, systems design, program development and support, and user training.

Technical Services

Computer Services Technical Services staff provide Network Management, Network Design, System Management and Analysis Services. This team is responsible for the installation of new equipment, the networking of new projects and the installation of end user software applications. Additionally the Technical Services Team also provides expert Helpdesk Support, IT customer service, fast and effective information systems fault identification, fault resolution. They respond to all requests from over 2500 users in computer hardware, computer software and data communication and computer software systems government wide.

Operations

Computer Operations are responsible for the management and support of Windows, UNIX and Linux servers. The team services the internal and external (Internet) email services, web hosting and management and support of network switches, routers, fibre optic and copper cabling that provide network connectivity for the Cayman Islands Government. This team delivers Internet security, network security, malware protection, storage management, data backup and restoration services. The operations team members are also on call for after-hours IT Support.

Procurement

The Procurement team manages daily operations of purchasing and procurements. Reviews purchasing requirements, solicits goods and services to vendors. This includes consultations and recommendations of IT hardware and software for all government departments.

Administration

The Administration Group is responsible for the office, personnel, financial management, records management and administrative tasks of the department.

Last Updated 2017-07-26