Published 3rd April 2003, 6:21pm
After several problems with government's email server from 24 - 26 March, Computer Services staff have configured a new email server.
"Email is an important communications tool in agencies around the world and the Cayman Islands Government is no exception," comments Deputy Director for Technical Services Wesley Howell.
On Monday, 24 March, a fault in government's central email server caused the system to shut down. Computer Services staff were able to restore service by 7:30 p.m. that evening. However, another, more serious hardware fault occurred the next morning. Although staff worked from 8:30 a.m. until midnight, they were unable to rectify the problem.
On Wednesday, 26 March, all efforts were shifted to configuring a new email server and restoring the emails not yet transferred. Systems Manager Mark Ebanks and Senior Systems Administrator Darvy Whittaker worked a 33-hour marathon, from 8:30 a.m. Wednesday until 5:30 p.m. Thursday, to restore email services.
Sean Slattery and Andrew Brandon from Alphasoft Ltd. also helped the department by providing assistance with both hardware and software configuration problems.
"Everything is running smoothly again," notes Mr. Howell, who added that the department extends sincere apologies to their customers for the interruption.
Given the ever increasing reliance on email as a business communications tool, Computer Services is currently looking into a more tolerant email system server.